Terms & Conditions
Delivery & Packaging
Please visit Delivery page for further details on time-scale, cost and packaging.
Terms & Conditions
When you use this website, you are automatically agreeing to and accepting all Terms & Conditions for the supply of goods through www.helendugdale.com. Customers will be notified of any revised Terms & Conditions and the continued use of this website thereafter will imply acceptance of these changes.
Pricing & Payment
Prices are shown at GBP (£ Sterling). Helen Dugdale reserves the right to change prices without prior notice. Items are charged at the prices stated on the date the customer places the order. If there is any unexpected change in price, the customer will be notified before proceeding.
International orders will be liable for import duties and taxes which will be handled and charged by local customs.
Bespoke commissions and made to order items may require a design fee agreed upon beforehand. A non-refundable part payment (50%) of the order is taken beforehand and the remainder of the payment taken upon completion.
Transactions are handled by a secure independent online payment service provider. Payment is accepted via Visa, MasterCard, Maestro, Electron or Solo.
Please note that all credit card and financial details are not stored and shared with any 3rd parties.
Copyright
Designs by Helen Dugdale are registered with the Intellectual Property Office, London and covered by International Copyright law.
Helen Dugdale retains copyright of all designs, photography text and other content on this website. Legal action will be taken on any intended act of infringement. If you would like to use any fully credited images of Helen Dugdale Jewellery in the media, please contact Helen Dugdale to request permission.
Description
Each item of jewellery is handmade and therefore unique. Ultimately, slight variations in colour, texture and size may occur but within reason Helen endeavours to make these products as they are displayed and described on the website. Please allow for image colour variations that may occur across different devices.
Terms of Sale
Errors, Inaccuracies and Omissions: On rare occasions, there may be information on the site that contains typographical errors or omissions that may relate to product descriptions and/or pricing. Helen Dugdale reserves the right to correct any errors, inaccuracies or omissions, and cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).
Limitation of Liability: In no case shall Helen Dugdale Jewellery be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from any purchased products or for any other claim related in any way to your use of an item.
Only adults (persons aged 18 or over) who are lawfully entitled to enter into a legally binding contract under UK law can make a purchase on this website.
Returns & Exchanges
Hopefully you will be happy with your purchase from Helen Dugdale Jewellery but if, for any reason, you want to return an item, whether for exchange or refund, you have 14 days from receiving your goods, in which to do so.
Please contact Helen either by phone or email quoting your name, details of item/items ordered and reason for return before sending it back. The jewellery is your responsibility until it is received here at Helen’s studio, so it is strongly recommended that you use a postal or courier service that will insure the goods while in transit such as Royal Mail’s Special Delivery service (if you are in the UK). Return postal costs are your responsibility and must be returned in the same undamaged and unworn condition they left this studio and in the original packaging.
If returning the item from overseas, a Customs Declaration Form will need to be completed. The goods will need to be described as “Returned British Goods” in order to ensure that no additional customs fees are incurred on re-import to the UK. If an item is incorrectly marked resulting in a customs fee, this will be passed onto the customer and is likely to delay the returns process. Sales tax or duties payable will not be refunded unless the original item was structurally faulty.
Please note: If an item has been previously purchased with the free postage offered on Helen’s website, but then returned for a refund, the full shipping charge will be deducted from the purchase value.
Purchases exempt from both refund and exchange policies, unless faulty are:
Customised pieces (items that have been altered from their original design shown online)
Bespoke pieces
Privacy Policy
If you place an order via Helen Dugdale’s Jewellery website, at a craft show or jewellery event, your contact details and (if necessary) address will be collected to fulfil your order. You are entitled, at anytime, to ask about any personal information that is held or to ask that your details are deleted. Your personal details are not passed on to any 3rd party.
Please note that certain third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies. In this respect, information is required for them to enable your purchase-related transactions. For these providers, it is recommended that you read their privacy policies so you can understand the manner in which your personal information will be handled.
When you click on links on this website, it may direct you away from this site to a third party website or application, in which case you are no longer governed by this Privacy Policy or this website’s Terms of Service. Helen Dugdale Jewellery does not hold responsibility for the privacy practices of other sites.